BikMedia Privacy Policy
BikMedia respects your privacy and is committed to protecting the personal information you share with us through our live streaming application ("BikMedia"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use BikMedia.
**1. Information We Collect**
1.1 **Personal Information**: When you create an account, use the Service, or contact us, we may collect personal information, including but not limited to:
- Name
- Email address
- Phone number
- Profile picture
- Payment information (for purchases)
1.2 **Usage Data**: We automatically collect information about your interactions with the Service, such as:
- IP address
- Device type
- Operating system
- Browser type
- Usage patterns (e.g., pages viewed, time spent on the App)
1.3 **Content**: Any content you upload, stream, or share through the App, including live streams, messages, and comments, may be collected and stored.
1.4 **Location Data**: With your consent, we may collect and process information about your device's location to provide location-based services.
**2. How We Use Your Information**
2.1 **To Provide and Maintain the Service**: We use your information to create and manage your account, process transactions, and provide customer support.
2.2 **To Improve the Service**: We analyze usage data to understand how users interact with the App, identify trends, and enhance the user experience.
2.3 **To Communicate with You**: We may use your information to send you updates, security alerts, and other administrative messages.
2.4 **To Personalize Your Experience**: We may use your information to customize your experience on the App, such as by suggesting content you might like.
2.5 **For Security and Compliance**: We use your information to detect and prevent fraud, enforce our terms of service, and comply with legal obligations.
**3. Sharing Your Information**
3.1 **With Service Providers**: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and customer support.
3.2 **With Other Users**: Any content you share publicly on the App, including your profile information, live streams, and comments, will be visible to other users.
3.3 **For Legal Reasons**: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.4 **Business Transfers**: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
**4. Your Choices**
4.1 **Account Information**: You can update your account information through the App’s settings. If you wish to delete your account, please contact us at [support@bikmedia.com].
4.2 **Communication Preferences**: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those emails or contacting us directly.
4.3 **Location Data**: You can control the collection of location data through your device’s settings.
4.4 **Cookies and Tracking Technologies**: You can manage your cookie preferences through your browser settings.
**5. Security**
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
When users purchase coins in the app, the transaction is considered final and non-refundable. Coins can be used for in-app services such as virtual gifts, unlocking features, or premium interactions.
All coin purchases are non-refundable under any circumstances, including (but not limited to):
Accidental purchases
Unused coins
Account bans or suspensions
Dissatisfaction with in-app services
If we detect fraud, abuse, or chargebacks related to coin purchases, the account may be suspended or permanently banned without prior notice.
This policy complies with digital goods laws and is designed to prevent abuse of the in-app currency system.
By purchasing coins, you agree to this policy and confirm that you understand that coins are virtual items with no monetary value outside the app.
**6. Children's Privacy**
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
**7. International Data Transfers**
Your information may be transferred to, and maintained on, servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. By using the Service, you consent to such transfers.
**8. Changes to This Privacy Policy**
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. Your continued use of the Service after any changes constitutes your acceptance of the new Privacy Policy.
**9. Contact Us**
If you have any questions or concerns about this Privacy Policy, please contact us at:
Bikmedia
Customer Support: [support@bikmedia.com]
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By using BikMedia, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.